- After Jan 18,2022, we will supend processing tinted lens orders (including photochromic, polarized, and anti-glare lenses) and some bifocal lenses.
- After Jan 23, 2022, we will suspend processing prescription lenses orders.
However, this will not affect your order. We will process your order as soon as possible after the holiday on February 10, 2022.
Shipping&Customer Service During Vacation:
1. We will stop shipping items out from 2022.1.25 to 2022.2.10 because our whole company will take a annual leave for 20 days, all the shipping company will be closed by then, therefore, all the orders during this time will be putted a hold on until the vacation off. Please don't worry about your orders, we will start shipping orders out on 2022.2.10. Please be aware of this before you place an order.
2. Meanwhile, the customers service department will be off the duty from 2022.1.25 to 2022.2.10, but we will response email & message in variable interval, the answer time will be Eastern Standard Time 8 am～9 am, and 7 pm ～ 9 pm in everyday. Please don't be worries If we didn't reply to you in time, all you need to do is tell us your question, we will get back to you as soon as we can, thanks for your patience. We wii be back at 2022.2.10.
3. Please don't worry about any of your orders and your money, if you need refund, return, exchange, feel free to email us at >> email@example.com<< we will get back to you as soon as we can.
Thanks for your continued patience and apologies for any inconvenience caused.